1.1 These Terms and Conditions (the “Terms”) explain how you may buy products from this website (the ‘Site’). References in these Terms to the Site include www.insidefix.co.uk and all associated web pages.
1.2 Please do read these Terms carefully before using the Site. By accessing or using this Site, or making a purchase from the Site, or otherwise indicating your consent, you agree to be bound by these Terms. If you do not agree with or accept these Terms, please do not access, use the Site or make any purchase from the Site.
1.3 If you have any questions about this Site, please contact firstname.lastname@example.org
1.4 The operator of this Site and all associated web pages is FIX Supplements Ltd. referred to as “we”, “us” or “our” throughout these Terms. FIX Supplements Ltd is a company registered in England with company registration number 12983734
at address Berkeley Suite, 35 Berkeley Square, Mayfair, London, W1 5BF
1.5 These Terms may also be supplemented or replaced by additional terms relating to specific content (including any text, images or video), goods or services subsisting on or accessible from the Site (together the “Content”). Any additional terms will be made available on relevant pages of the Site and will be accessible by you for your acceptance before you place an order.
1.6 These Terms shall apply to all contracts for the sale of products from the Site and shall prevail over any other documentation or communication.
1.7 We seek to make this Site as accessible as possible. If you have any problems accessing this Site or the content contained on it, please contact us at email@example.com
2. Placing an Order
2.1 By placing an order through our Site you are agreeing to these Terms. When you place an order to purchase a product from the Site your order represents an offer to us to purchase a product and we have the right to reject such offer at any time.
2.2 Once you have placed the order we will then send you an email confirming receipt of your order (the “Confirmation Email”). You acknowledge that any automated email including the Confirmation Email shall not amount to our acceptance of your offer to purchase goods or services from our Site.
2.3 When you place an order we will require your name, email address, credit or debit card, phone and address details and you may be asked to create an account. The information is required in order to process your request or inform you of your order. A contact phone number may also be required so we can get in touch if there is a problem with your order.
2.4 All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
2.5 Once an order has been placed we are unable to amend or correct any errors in delivery address or order items placed. We also unable to apply any discounts or codes after the order has been placed.
2.6 We may, unless you inform us otherwise, provide our third party carrier (the third party responsible for transporting the purchased products to you) with your contact phone number in case they need to reach you to arrange the delivery of your order.
2.7 Completion of the contract between us only exists when (i) we debit your credit or debit card; or (ii) dispatch your products to you (whichever is the later). We will then send an email confirming that the contract has been concluded (“Dispatch Email”). The contract will only relate to those products whose dispatch we have confirmed in the Dispatch Email.
2.8 Please note that we may not be able to accept your order as a result of the following reasons:
(i) If the product you have ordered is out of stock or if there has been a product description or a pricing error;
(ii) If you are not permitted to purchase the product as outlined in these terms and conditions or as otherwise stated on the Site; or
(iii) If we are unable to authorise your payment.
2.9 If there is an issue with your order one of our team will contact you either by phone or email. If we leave a message and you fail to respond to us within 48 hours we will cancel the order.
3.1 All payments must be made with a valid credit or debit card acceptable to us. The address at which the card is registered must be the same as your billing address. To ensure that your credit, debit or charge card is not being used without your consent we may validate your name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these Terms you consent to such checks being made.
4. Products, Pricing and Availability
4.1 Every reasonable care and effort has been made to ensure that all representations and descriptions of the products available correspond to the actual products. However, we are not responsible for variations from such descriptions. All measurements and sizes are approximate although we make every effort to ensure they are as accurate as possible. Furthermore, whilst the colour reproduction of the products is a close representation we cannot accept any responsibility for any variation in colour caused by the browser software or the computer system used to view the products.
4.2 All orders are subject to availability. If the products are ordered and not available you will be notified by email (or by other means if no email has been provided) and you will have the option to wait until the item is available from stock or cancel your order.
4.3 We also undertake all reasonable care to ensure that all the details, price and descriptions on our Site are accurate at the time they are entered onto our Site. Whilst we endeavour to keep the Site as up to date and accurate as is possible, there may be rare occasions when the information on the Site (including product descriptions) may not reflect the position exactly at the point an order is placed. We neither represent nor warrant that products will be available as stock indications are not provided on the Site.
4.4 The prices quoted on this Site apply only to products sold on this Site. Where the same products are available via another stockist it is understood that different prices may apply.
4.5 The products sold on our Site are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.
RETURNS & REFUNDS
This Returns Policy was last updated on 1 April 2021
We hope you love our products as much as we do but if for any reason you are unhappy with your purchase and would like to return the product for an exchange or refund please email us at firstname.lastname@example.org
You can make a return if your product is damaged or there is a fault or simply if you have changed your mind.
1.1 If you have received your order but you have changed your mind or you are not sure a product is quite right for you then please:
(i) Email us at email@example.com within 14 days of receiving your order;
(ii) Include your Order Number and a few details on the reason for the return
(iii) The product must be returned to us unopened and in the condition as supplied to you. So please re-pack it with care using all of the original packaging or a suitable alternative. You are responsible for the return package and all associated posting costs.
(iv) The product needs to be received back to us within 28 days of receipt of the package by you. We do advise that you use a signed for and tracking service in case the parcel fails to reach us for whatever reason.
1.2 If your product has arrived damaged or there is a fault then please:
(i) Contact us at firstname.lastname@example.org and send us information on your order;
(ii) Include your Order Number and a few details regarding the issue or fault. We will resolve this issue for you and send you a new product straight away.
1.3 We will use all reasonable efforts to issue a refund within 10 working days but, in any event, no later than 30 calendar days after receipt of the returned product.
1.4 We regret that additional costs such as delivery charges (express or otherwise), any customs, import duties or taxes (on deliveries outside of the United Kingdom) and gift-wrapping cannot be refunded.
1.5 Please note that refunds on items bought as gifts can only be issued to the original purchaser.