FIX Supplements and FIX Pod are part of the FIX Limited group. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?
• How do we collect your data?
• How will we use your data?
• How do we store your data?
• Marketing
• What are your data protection rights?
• What are cookies?
• How do we use cookies?
• What types of cookies do we use?
• How to manage your cookies
• Privacy policies of other websites
• Changes to our privacy policy
• How to contact us
• How to contact the appropriate authorities

What data do we collect?

FIX collects the following data:

• Personal identification information (Name, email address, phone number, etc.)
• Optional personal health data submitted via our online quiz
• Do we need to mention card payments? To be confirmed once we have an ecommerce solution 

How do we collect your data?

You directly provide FIX with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.
• Voluntarily complete a customer survey, quiz or provide feedback on any of our message boards or via email.
• Use or view our website via your browser’s cookies.

FIX may also receive your data indirectly from the following sources:

• [Add any indirect source of data your company has]

How will we use your data?

FIX collects your data so that we can:

• Process your order and manage your account.
• Email you with special offers on other products and services we think you might like.
• Keep you informed of relevant resources or upcoming events specific to your profile and key concerns/interests

If you agree, FIX will share your data with our partner companies so that they may offer you their products and services.

When FIX processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

FIX securely stores your data at [?].

FIX will keep your [personal details] for [enter time period]. Once this time period has expired, we will delete your data by [enter how you delete users’ data].

Marketing

FIX would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop FIX from contacting you for marketing purposes or giving your data to other members of the FIX Ltd. group.

If you no longer wish to be contacted for marketing purposes, please click here. [Link to unsubscribe page] 

What are your data protection rights?

FIX would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data from FIX. We may charge you a small fee for this service.

The right to rectification – You have the right to request that FIX correct any information you believe is inaccurate. You also have the right to request FIX to complete the information you believe is incomplete.

The right to erasure – You have the right to request that FIX erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that FIX restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to FIX’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that FIX transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: enquiries@insidefix.co.uk

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

FIX uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• [Add any uses your company has for cookies] Display ads, remarketing campaigns, digital ads that aren’t social 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – FIX uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
• Advertising – FIX uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. FIX sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The FIX website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

FIX keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 April 2021.

How to contact us

If you have any questions about our FIX privacy policy, the data we hold, or you would like to exercise one of your data protection rights, please do not hesitate to contact us at enquiries@insidefix.co.uk